Work down this list. Most missing quizzes are one of the first three.
- Is the quiz published? A draft is invisible to shoppers. Open it from Quizzes: the Status card says whether it is a draft. Click Publish quiz if it is.
- Did you save in the theme editor? The quiz block or popup only exists on your store after you click Save in the theme editor. Use Add the quiz block to your theme on Home to add the block again.
- Is the block still in your theme? Switching or editing a theme can remove app blocks. If no shopper has opened your quiz for 7 days, Home shows a notice about it. Visit your store to check that the block is still there, and add it back in the theme editor if it is gone.
- Is it showing a different quiz? With several published quizzes, check the Quiz setting in the block or popup and select the quiz you expect.
- For the popup: make sure the Quiz popup app embed is on and saved. The floating button shows only if Show floating launcher is on, and only on the pages chosen in Show on pages. With Automatic opening frequency set to once per session or once every N days, an automatic opening will not repeat straight away.
- On the standalone page: an unpublished or deleted quiz shows "This quiz isn't available right now."
- No quiz to show: a block with no published quiz shows "No quiz to show yet. Publish a quiz in the Quinn AI Product Quiz app — this block picks it up automatically — or paste a quiz handle into this block in the theme editor."
- Still stuck? Open the page in a private browser window so cached or remembered results do not get in the way, and contact support from the Help page in the app.